Refund policy

We accept returns within 7 days of delivery.

To be eligible for a return, items must be in the same condition that you received them: unused, unworn, with original tags (if applicable), and in the original packaging. Proof of purchase or order confirmation is also required.

To request a return, please contact us at support@saamiaowmart.com with your order number and reason for return. If your return is approved, we will provide instructions on how and where to send your package.

Customers are responsible for return shipping costs. We recommend using a tracked shipping service, as we are not responsible for lost return packages.

A 15% restocking fee will be deducted from all approved returns. Original shipping charges are non-refundable.

Please note that items sent back without first requesting a return will not be accepted.

You can always contact us at support@saamiaowmart.com with any return-related questions.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if your item is defective, damaged, or if you received the wrong item. We will evaluate the issue and work to make it right.

Final Sale / Non-Returnable Items

The following items are final sale and cannot be returned or exchanged:

  • Sale or discounted items

  • Mystery items or blind boxes

  • Earrings and other hygiene-related products

  • Gift cards

  • Custom or personalized items

  • Any item marked as “Final Sale”

We reserve the right to refuse returns that do not meet our return conditions.

Exchanges

We do not offer direct exchanges at this time. If you would like a different item, please place a new order after your return has been approved.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days, minus the 15% restocking fee and any original shipping charges. Please note that your bank or credit card provider may require additional processing time.

If more than 15 business days have passed since your refund was approved, please contact us at support@saamiaowmart.com.